All our products are NEW and come with the full manufacturer’s warranty from the day you receive your product. For your peace of mind we also offer optional product Back Up Plans. These plans offer certainty as to the period of coverage and the remedy your products will receive, also the convenience of having the repair and/or the replacement process managed for you.

Back up Plan is provided by Stax Appliances, which has entered into a separate indemnity agreement with WFI Insurance Limited (WIL) ABN 24 000 036 279. WIL is backed by IAG, Australia's largest general insurer.

Note: Manufacturer’s warranty and product Back Up Plans are for domestic use only, not commercial use. For commercial Back Up Plans, please Email us on care@staxappliances.com.au or ring (02) 9716 5600

There are 2 types of Back Up Plans:

Replacement Cover Plans are only available for certain products costing $1,000 or less, provide a one-off replacement of Your purchase and cover commences 12 months after the date of purchase, or upon expiry of the original Manufacturer’s Warranty, whichever occurs later.

Repair Cover Plans are available on most products, provide a repair of your purchase and cover commences upon expiry of the original Manufacturer’s Warranty. The product may also be replaced in some circumstances.

For full terms and conditions please refer to this link:

Back Up Plan Terms And Conditions