FAQs

We continue to enjoy providing the best prices, excellent customer service and FREE delivery Australia wide.

We are an Australian company, based in the Inner west of Sydney. All our brands are sourced directly from the distributors in Australia and products come with the Full Manufacturer's Warranty.

Browse the site for products and use the "Add to Cart" button featured on the page to select the items you would like to add to the cart. Once you have all the products you wish to order you can go through the checkout stage to process your order.

Checkout Stages:

Login for Express Checkout: You can register as a new member (we won't send you promotional emails) or check out as a guest. By creating an account you won't need to enter this details again for other orders and you will be able to track all order details.

Account & Delivery Details: If you are registering as a new account holder follow the onscreen instruction. If you are checking out as a guest you will need to enter your first name, surname, email, phone number and full address. If you have a different billing address to your shipping address you will be able to change this in this section.

Shipping Details: Here you can put any notes to go along with your delivery E.g. "if no one home please leave package at front door"

Payment Details: In this section you will be able to select between Credit card, PayPal or EFT. Once you have selected your desired payment method click "Confirm and Process payment" button and your order number along with your order summary will appear.

A confirmation email will be sent to the email address you have provided once checkout is completed.

Once we receive your order, we'll send you an official tax invoice with your order details attached. Please check it carefully and contact us on 1300 363 835 or (02) 9716 5600 if there are any problems with your order.

Check your junk/trash emails if you haven't received any emails within 30mins of completing your order.

When you have completed your payment, confirmation of your successful order will appear onscreen.

A confirmation email will also be sent to the email address you supplied during checkout. To view your order you can select "My Account" from the top menu bar on the website and select "Orders".

If you haven't received an email confirmation and are unsure as to whether your order was completed successfully, please contact our Customer Service on (02) 9716 5600 or by emailing care@staxappliances.com.au.

If you are unfamiliar with online shopping we can always assist with purchases over the phone. Contact us on our toll free number from a land line on 1300 363 835 or land line/mobile on (02) 9716 5600.
We advise customers to register because it helps you keep track of all orders placed past and present E.g. invoices, tracking details and past payments. There is also an option to checkout as a guest if you do not wish to register, just contiune without "Login for Express Checkout".
By clicking on the black bin button beside the product print you can remove items from your cart that you do not wish to purchase.
If you wish to purchase more than 1 of the same item, simply type in the number you wish to purchase in the "quantity" field for the appropriate product. Some products might have stock quantity limitations.
If you key in your postcode within the cart section and receive the error "Shipping not available to selected location" ,we don't ship your selected product to your postcode. Contact us on (02) 9716 5600 or by emailing care@staxappliances.com.au and we may be able to find an alternative way to have the product delivered to your location.
You can change your order details anytime before processing payment. If you have submitted your order and have realized you have made a mistake please contact us on (02) 9716 5600 or by emailing care@staxappliances.com.au. If the order has been dispatched then we are unable to change any delivery details.
By providing a delivery and billing address you have the ability to have your purchase sent to your home address, work address or to a friend.

You can be confident when you're shopping online with Stax Appliances.

Stax Appliances uses the latest technology in public encryption available to process your credit card orders. We value your privacy and security of your sensitive information, and have taken steps to protect your order information.

In other words, your order with Stax Appliances is safe.

We accept Visa and Mastercard credit cards. We also accept EFT (bank transfer) payment.

We do not offer Interest free finance.

We do not offer a lay-by service.

New: Your order has been recevied and we are awaiting payment.

Picked: We have received your order and it is being picked in the warehouse.

Packed: Your order is being packed and will dispatch within 5 working days.

Dispatched: Your order has been dispatched and you will receive an email with tracking details.

Cancelled: You have requested the order be cancelled.

You can track your order history on the "My Orders" page of "My account" if you are registered with us. If you are not registered then you will be emailed your tracking details once your order has dispatched.

16. How do I obtain a tax invoice for my online order?

A copy of the tax invoice will be emailed to you; a packing slip will be included with your order delivery, which is your proof of purchase.

A copy of the tax invoice will be emailed to you; a packing slip will be included with your order delivery, which is your proof of purchase.

We are always monitoring our prices in comparison to the market. Pricing can change from time to time due to pricing increases/decreases from the manufactures.

Savings quoted in advertising are off the recommended retail price.

This generally occurs when the item has been sold out and unavailable. Contact us on (02) 9716 5600 or by emailing care@staxappliances.com.au for stock availability.

At Stax Appliances we stand by all the products that we sell. Warranties will vary depending on the product purchased. All products come with full manufactures warranty.

Additional warranty can be purchased for certain products and is covered by IAG.

You can find more information on our warranty page.

Pickup is available from our warehouse permitted we are notified beforehand and stock is available in our Sydney warehouse. You can either leave a note in the checkout section of your order or contact us once you have placed your order.
Please contact our online customer service team on (02) 9716 5600 or by emailing care@staxappliances.com.au. Customer service is provided from Monday through to Friday from 9:00am to 5:00pm. (AEST)

If a competitor has a price better than ours, we will match any genuine offer wherever and whenever we can. This is generally on advertised prices from an Australian Retailer for Australian stock.

This online frequently asked questions policy is effective from 19/05/2016.